An AI receptionist for remodelers, so the next kitchen call doesn’t go to voicemail.

What a remodeler’s calls look like

Remodeling calls tend to be specific. “We want to open the wall between the kitchen and the dining room.” “Our primary bath still has the original tub, and we’d like a walk-in shower and a double vanity.” “My mom is moving in, so we need a bedroom and a bath added on the first floor.” Homeowners comparing contractors often call a few in one sitting, and a voicemail greeting gives them a reason to try the next name on the list.

Those calls rarely wait for a good moment. They come while you’re measuring someone else’s kitchen, standing in a gutted bathroom with the crew, or meeting a client at the cabinet showroom. Ava answers them, talks with the homeowner about the project, and has a lead ready for you with a name, the scope and a confirmed callback number when you’re free.

Plan coverage for job-site and after-hours calls.

What Ava answers, and what she asks

Ava answers from your business’s own information. She reads your website at setup, and you review it. So when a caller asks whether you take on whole-home remodels or only kitchens and baths, she answers from what you’ve told her, not from a guess. If someone asks what a bath remodel costs, she doesn’t make up a number. She notes the price question for your team.

Then she gathers what your team needs, one question at a time. The scope in the homeowner’s words, like “new cabinets, quartz counters and an island, same layout.” When they’d like to start. Their budget, and why she’s asking: so your team has an idea of what you can plan together. The city the home is in, their full name and a callback number she confirms with them. If you work near a state line, she won’t book a visit in a state you don’t serve.

Decide which project details your team needs first.

Booking the in-home consultation

When you turn booking on, Ava books in-home consultations right on the phone call, within the consultation hours you set. She leaves travel time between appointments, stays under your daily limit and skips your days off. She asks the homeowner what day and time suit them. If that time is taken, she offers the closest open one, so the visit is settled on the call instead of in a round of voicemails later.

You can also offer a reminder call the evening before the visit. It goes only to homeowners who said yes, it uses a fixed script, and they can opt out. It’s a simple nudge before a consultation you’ve planned your afternoon around.

Two ways to set up Ava Call

Make Ava’s own local number your main line. Your phone rings first, for about 10 seconds with the recommended setting, and you press 1 to take the call. If you’re busy, Ava answers. After hours, she answers right away.

Or keep the number on your van, your business cards and your reviews. Your phone company forwards the calls you don’t answer to Ava. How long it waits depends on the carrier: about 30 seconds on Verizon, which can’t be shortened, and about 10 seconds on AT&T or T-Mobile once it’s set. A forwarding test during setup confirms it works. With either setup, a caller who asks for a person during office hours is transferred to your team’s phone, and you press 1 to take it.

See how Ava Call answers your business phone.

Every lead in the Sales Desk

Each new lead sends you an email alert. The Sales Desk keeps every call and website conversation, with the transcript, the project details and the confirmed callback number. Booked consultations sit on a calendar, and a dashboard gives you the overall view.

Some homeowners would rather not call at all. With Ava Website, an Ask Ava icon on your site lets them talk to her out loud in the browser while they look through your finished kitchens, with no number to dial. Ava records that conversation and their callback details for your team, in the same Sales Desk. Booking a consultation happens on phone calls. Ava handles the first conversation, and your team still does the walk-through, the design and the price.

Take a closer look at the Sales Desk.

Set up a simple follow-up routine for new leads.

Try it free and set up in about 5 minutes

Setup is self-serve and takes about 5 minutes. Ava reads your website, and you review what she learned. Check that it says which rooms you remodel and whether you take on additions. Then pick your Ava Call setup, and set your consultation hours if you want booking on.

Before you rely on it, call in the way a homeowner would. Describe a kitchen, ask what it costs, ask for a person and book a consultation. Then look at what reached the Sales Desk. It’s free to try, and if you’d like someone to walk you through it first, you can book a demo.

Try Ava free and set her up in about 5 minutes.

Book a demo if you’d rather see it first.

Questions remodelers ask